Terms & Conditions
Payment Policy
Please find below all important information regarding your class bookings.
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Your payment through our BookWhen platform secures your place and is non transferable / refundable.
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JOINING US FOR YOUR FIRST CLASS? You can pay as you play for your first session with us at the single lesson price. Your one off payment is non transferable / refundable or exchangeable. Please contact us directly on social media or WhatsApp to book.
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121 / PRIVATE LESSON PAYMENT - Please check out our 121 Lesson Policy below or posters located on our RDFC Reception notice boards!
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CLASS PAYMENT- Classes are charged on a monthly payment basis. This payment offers you a more cost effective / competitive class price and secures your place in your chosen class. The payment qualifies you to one exchange, per class, per month if you miss a class. Please see our exchange policy for more information. All class payments are non-transferable or refundable. Class refunds and monetary transfer will not be issued. No holiday credits are given.
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If classes are cancelled / amended by RDFC for ANY reason at all (including weather and natural happenings beyond our control) an exchange / alternative session will be offered or rescheduled. If you are unable to attend this or unable to find a suitable alternative your payment will be forfeited. Cancelled classes will not entitle you to a refund.
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On 23rd of each month our bookings for the next month will go live on our BookWhen platform. Our early bird prices are available until midday, 1st of the month. Please try and pay in the early bird window to secure your bookings. Any payments after midday 1st of the month, will incur a late charge. Early bird prices for courses are available until midday the day before the first class of the course.
Please select your classes carefully. if there are any errors on your selections, an admin fee will be incurred to transfer your class to the correct one.
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BACS Payment also accepted if arranged directly with a staff member.
Exchange Policy
Your monthly/course payment entitles you to one exchange per class, per month. Please notify reception to organise. Classes can be exchanged for any appropriate alternative class of any style within the same calendar month.​
Exchanges can be issued for holidays, missed classes, or cancellations.​
No exchanges are offered for team classes due to the nature of the session.
1-2-1 & Private Lesson Policy
Private lesson fees are due before midday on the 1st of the month if you have a regular monthly timed slot, or in advance of your lesson upon booking. Time slots are booked and secured when payment is received.
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We have two different price bands for private lessons, 1st is for block booking of 3 or more / monthly booking of lessons, the higher price band is for lessons booked as a one off slot. If a lesson has not been paid for in the 24 hours leading up to the allocated slot a late admin fee will be added onto the costs.
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A 24-hour notice period is required for a cancellation of ALL private lessons. Any single lesson bookings are non-transferable or exchangable due to the nature of the booking. Any one who has committed to a block of lessons / has a regular monthly slot are eligible for one reschedule per block/month provided the cancellation follows the 24-hour notice window.
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If you cannot attend due to illness or last a last minute emergency and have to cancel without the required notice, your lesson payment will still be processed and charged. Depending on the circumstances of each cancellation, it is at the teachers discretion, consideration and availability if some or all of this time can be rescheduled.
If you know you have an event, holiday or any other planned absence that will affect your private lesson schedule, please give us as much notice as possible. This gives us ample time to plan accordingly.